退款、退貨與訂閱取消政策 (Refund & Cancellation Policy)

最近更新日期：2026 年 7 月 8 日

本政策旨在明確規範 Wowitisken 平台（以下簡稱「本平台」）付費訂閱服務（如 DeuRead Pro/Premium, SeedPal Pro/Premium, VoiceMate Pro/Premium 等）之退款與取消事宜。我們致力於提供高透明度且符合法規的消費體驗。

1. 隨時取消訂閱

使用者可以隨時無條件取消付費訂閱續訂。您可以在會員帳戶中心點選「取消訂閱」，或者透過客服信箱 hello@wowitisken.me 提出申請。

當您取消訂閱後，您在該計費週期剩餘的天數內，依然可以完全使用已購買的 Pro 或 Premium 高級功能。在計費週期結束後，系統將自動停止扣款並將您的帳號降級為免費版，不會有任何額外扣款或隱藏費用。

2. 七日猶豫期與退款規範

依據中華民國《消費者保護法》第 19 條規定之通訊交易解除權合理例外情事適用準則，本平台提供之語言學習、虛擬花園、AI 對話等服務屬於「非以有形媒介提供之數位內容或一經提供即為完成之線上服務」。

原則上，本平台所收取的訂閱費用一經扣款並開通加值功能，即代表服務已開始提供：

• 七日猶豫期：若您購買訂閱後「未曾使用」過任何付費會員特權（包括但不限於無廣告閱讀、解鎖Pro文章、3D 進階作物解鎖、語音語音通話使用），您有權在付款後 7 日內申請全額退款。
• 已使用加值服務：若您在購買後已實際使用或開通加值內容（如已朗讀多篇文章、種植付費作物、或已與 AI 語音助理通話過），依《消保法》合理例外情事準則，恕無法提供按比例退款或部分退款。

3. 扣款爭議與系統錯誤

若因本平台系統故障、第三方金流扣款異常，導致您被重複扣款或發生扣款金額與方案不符之情形，請立即檢附扣款資訊並聯絡我們。我們在核對交易明細後，會立即為您辦理全額退還該異常扣款費用。

4. 退款程序

若您的退款申請符合上述退款標準，請來信聯絡 hello@wowitisken.me，並提供以下資料：

1. 訂閱帳號（您的 Email 或會員 ID）
2. 交易付款證明（包含綠界 ECPay / Stripe / LINE Pay 的交易單號、付款日期與金額）
3. 退款原因說明

我們將於收到申請並確認無誤後的 3-5 個工作天內，將款項退回到您原付款之信用卡帳戶或指定的帳戶中。信用卡退款的實際入帳時間可能因發卡銀行之結帳日不同而有所差異（通常需要 7-14 個工作天）。

Refund and Cancellation Policy

Last updated: July 8th, 2026

This policy outlines the refund and cancellation guidelines for paid subscriptions (Pro and Premium tiers on DeuRead, SeedPal, and VoiceMate) on the Wowitisken platform. We aim to provide a transparent and compliant experience.

1. Cancel Subscription Anytime

Users can cancel their paid subscriptions at any time without any hidden charges. You can cancel your subscription directly in your Account Settings, or submit a request to hello@wowitisken.me.

After cancellation, you will continue to have full access to your Pro or Premium features until the end of your current billing cycle. No further automatic charges will occur, and your account will automatically downgrade to the free tier at the end of the term.

2. Refund Guidelines (7-Day cooling-off period)

In accordance with the Taiwan Consumer Protection Act (Article 19), digital content or online services that are delivered instantly are exempt from the standard 7-day unconditional refund rule once the service is used:

• Unused Subscriptions: If you purchased a subscription and have NOT used any paid features (including ad-free reading, premium articles, 3D premium plants, or voice calls) yet, you are eligible for a full refund within 7 days of purchase.
• Activated/Used Services: Once you have accessed or used any paid features, the service is deemed consumed, and we are unable to offer partial or prorated refunds.

3. System Errors or Billing Disputes

In case of duplicate billing, system errors, or transaction failures where you were charged incorrectly, please notify us immediately. We will verify the transaction history and issue a full refund for any erroneous charges.

4. Refund Procedure

To request a refund that meets the above eligibility requirements, please contact us at hello@wowitisken.me with the following details:

1. Your registered account/email address
2. Proof of transaction (ECPay, Stripe, or LINE Pay invoice/ID, transaction date, and amount)
3. A brief explanation of your request

Approved refunds will be processed within 3-5 business days back to your original payment method. Credit card refunds may take 7-14 business days to appear on your statement depending on your bank's billing cycle.